Disclosures

Last revised on April 11, 2024

Bastion Platforms US, LLC holds licenses in the following US jurisdictions:

Jurisdiction

License

State Agency

Alabama

Money Transmitter License,
945

Alabama Securities Commission
RSA Dexter Avenue Building
445 Dexter Avenue, Suite 1200
Montgomery, AL 36104

Alaska

Money Transmitter License,
AKMT-017378

State of Alaska
Division of Banking & Securities
550 W. 7th Ave., Suite 1850
Anchorage, AK 99501
Phone: (907) 269-8140

Arkansas

Money Transmitter License,
2523302

Arkansas Securities Department
1 Commerce Way, Suite 402
Little Rock, Arkansas 72202

Delaware

Check Seller,
Money Transmitter License, 040749

Office of the State Bank Commissioner
1110 Forrest Avenue
Dover, DE 19904

Florida

Money Service Business
Part II, FT230000483

Florida Office of Financial Regulation
101 E. Gaines Street
Tallahassee, FL 32399

Iowa

Money Services License,
2023-0167

Iowa Division of Banking
200 East Grand Avenue
Suite 300
Des Moines, IA 50309

Kentucky

Money Transmitter License,
SC840967

Kentucky Department of Financial Institutions Division of Non-Depository Institutions Mail Stop
2 SW 19 500 Mero St.
Frankfort, KY 40601

Maine

Money Transmitter License

Maine Department of Professional & Financial
Regulation Bureau of Consumer Credit Protection
35 State House Station
Augusta, Maine 04333

Mississippi

Money Transmitter License,
2523302

Mississippi Department of Banking and Consumer Finance
Post Office Box 12129
Jackson, MS 39236

Maryland

Money Transmitter License,
2523302

Maryland Commissioner of Financial Regulation
500 North Calvert Street, Suite 402
Baltimore, Maryland 21202

Nevada

Money Transmitter
MT11233

Nevada Financial Institutions Division
1830 College Parkway, Ste. 100
Carson City, NV 89706

North Dakota

North Dakota Money Transmitter
MT104804

North Dakota Department of Financial Institutions
1200 Memorial Highway
Bismarck, ND 58504

New Hampshire

Money Transmitter License,
26801-MT

New Hampshire Banking Department
53 Regional Drive, Suite 200
Concord, New Hampshire 03301

New Mexico

Money Transmitter License,
2523302

New Mexico Financial Institutions Division Money Services Business Unit 2550
Cerrillos Road, 3rd Floor
PO Box 25101 (87504)
Santa Fe, NM 87505

Oregon

Money Transmitter License,
2523302

Oregon Division of Financial Regulation Licensing
Section 350
Winter St., NE Room 410
Salem, OR 97301

South Dakota

Money Transmitter License,
2523302.MT

South Dakota Department of Labor and Regulation Division of Banking
1601 N. Harrison Avenue, Suite 1 Pierre
South Dakota 57501

Vermont

Money Transmitter License,
MT-2523302

Vermont Department of Financial Regulation
89 Main Street
Montpelier, VT 05620

Washington, D.C.

Money Transmitter License,
MTR2523302

Department of Insurance, Securities, and Banking
1050 First Street, NE, 801,
Washington, District of Columbia 20002

West Virginia

Money Transmitter License,
WVMT-2523302

West Virginia Division of Financial Institutions
900 Pennsylvania Avenue
Suite 306
Charleston, WV 25302
Phone: (304) 558-2294

‍

Disclosures

If you have a complaint please contact: ‍

Bastion Platforms US, LLC NMLS ID 2523302

Address: 1999 South Bascom Avenue, Suite 700, Campbell, California 95008

Toll-Free Customer Service Number: (888) 608-4151

Email: [email protected]

‍

If your concerns have not been addressed, please contact the state regulator listed below:

Alaska

If your issue is unresolved by Bastion Platforms US LLC at (888) 608-4151, please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Please download the form here:
https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Submit the formal complaint form with supporting documents:
Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us [email protected] or call (907) 465-2521.

Arkansas

Arkansas consumers with complaints or concerns can contact the department at:

AR Consumers may also file a complaint online at:
https://securities.arkansas.gov/file-a-complaint-2/

Arkansas Securities Department
1 Commerce Way, Suite 402
Little Rock, Arkansas 72202

Phone: (501) 324-9260
Email: [email protected]

Florida

If you have a complaint, please contact Bastion Platforms US, LLC at 1-(888) 608-4151 or [email protected].

If you still have an unresolved complaint regarding Bastion Platforms US LLC, money transmission activity, you may file it by contacting the Florida Office of Financial Regulation Online at https://flofr.gov/sitePages/FileAComplaint.htm.

To file your complaint, you will need to register electronically through Online Services. A valid email address is required.
Florida Office of Financial Regulation - Consumer Finance 200 E. Gaines Street, Tallahassee, FL 32399-0376 Phone Number (850)-487-9687

Iowa

Iowa consumers with complaints or concerns can contact the department at:

To file an Iowa Consumer Complaint:
https://www.idob.state.ia.us/public/contactInfo/contactForm.aspx?type=complaint
‍
Iowa Division of Banking
200 E Grand Ave., #300,
Des Moines, IA 50309
‍
Phone: (515) 218-4014

Maryland

Bastion Platforms US LLC (NMLS# 2523302)
‍
NMLS Consumer Access website (www.nmlsconsumeraccess.org); and
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Bastion Platforms US LLC (NMLS# 2523302) at:

1100 N Eutaw St., Suite 611, Baltimore, MD, 21201, Toll Free (888)-784-0136

Mississippi

The Mississippi Department of Banking & Consumer Finance recommends that you attempt to resolve your complaint with the financial institution first by contacting Bastion at 1-(888) 608-4151 or [email protected] to allow the opportunity to resolve the issue(s).

If you still have an unresolved complaint regarding Bastion’s money transmission activity, you may file you complain online at: https://dbcf.ms.gov/complaint-form/Maryland

Nevada

If you have a question or complaint, please first contact the consumer assistance division of Bastion at [email protected] or (888) 608-4151, or at its mailing address: 1999 South Bascom Avenue, Suite 700, Campbell, California 95008.

If you have an unresolved question or complaint regarding the money transmission services provided by Bastion, you may contact the Nevada Department of Business and Industry at (702) 486-4120.

North Dakota

Bastion Platforms US, LLC is licensed by the North Dakota Department of Financial Institutions as a money transmitter.

If you have a question or complaint, please first contact the consumer assistance division of Bastion at, [email protected], or (888) 608-4151, or at its mailing address: 1999 South Bascom Avenue, Suite 700, Campbell, California 95008.

If you have an unresolved question or complaint regarding the money transmission services provided by Bastion, you may contact the North Dakota Department of Financial Institutions at (701) 328-9933

New Hampshire

New Hampshire consumers with complaints or concerns can contact the department at:

New Hampshire Banking Department
53 Regional Drive, Suite 200
Concord, New Hampshire 03301

Phone: (603) 271-3561
Email: [email protected]

Washington, D.C.

If you have a complaint, please contact Bastion at (888) 608-4151 or [email protected]. If you still have an unresolved complaint regarding Bastion's money transmission activity, you may file it by contacting the Department at:
‍
District of Columbia Department of Insurance, Securities and Banking
1050 First St., NE, Suite 801
Washington, D.C. 20002

Phone: (202) 727-8000
Fax: (202) 354-1085
E-mail: [email protected]
Consumer Complaint Form Mail-in Version: https://disb.dc.gov/sites/default/files/dc/sites/disb/publication/attachments/DISB%20Consumer%20Complaints_final%20fillable.pdf

Disclosures

Bastion Platforms US, LLC holds licenses in the following US jurisdictions:

Disclosures

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