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Disclosures

Last revised on March 5, 2025

Bastion Platforms US, LLC holds licenses in the following US jurisdictions:

Jurisdiction
License
State Agency
Alabama
Money Transmitter License,
945
Alabama Securities Commission
RSA Dexter Avenue Building
445 Dexter Avenue, Suite 1200
Montgomery, AL 36104
Alaska
Money Transmitter License,
AKMT-017378
State of Alaska
Division of Banking & Securities
550 W. 7th Ave., Suite 1850
Anchorage, AK 99501
Phone: (907) 269-8140
Arkansas
Money Transmitter License,
2523302
Arkansas Securities Department
1 Commerce Way, Suite 402 
Little Rock, Arkansas 72202
Connecticut
Money Transmitter License,
MT-2523302
Connecticut Department of Banking
260 Constitution Plaza # 1,
Hartford, CT 06103
Delaware
Check Seller,
Money Transmitter License, 040749
Office of the State Bank Commissioner
1110 Forrest Avenue
Dover, DE  19904
Florida
Money Service Business
Part II, FT230000483
Florida Office of Financial Regulation
101 E. Gaines Street
Tallahassee, FL 32399
Iowa
Money Services License,
2023-0167
Iowa Division of Banking
200 East Grand Avenue
Suite 300
Des Moines, IA 50309
Louisiana
Louisiana Virtual Currency Business Activity License
2523302
Louisiana Office of Financial Institutions
8660 United Plaza Boulevard, 2nd Floor
Baton Rouge, LA 70809-7024
Kentucky
Money Transmitter License,
SC840967
Kentucky Department of Financial Institutions Division of Non-Depository Institutions Mail Stop
2 SW 19 500 Mero St.
Frankfort, KY 40601
Maine
Money Transmitter License
Maine Department of Professional & Financial
Regulation Bureau of Consumer Credit Protection
35 State House Station
Augusta, Maine 04333
Minnesota
Minnesota Currency Transmitter
MN-MT-2523302
Minnesota Department of Commerce and Financial Institutions Division
85 7th Place East Suite 280 St. Paul, MN 55101
Mississippi
Money Transmitter License,
2523302
Mississippi Department of Banking and Consumer Finance
Post Office Box 12129
Jackson, MS 39236
Maryland
Money Transmitter License,
2523302
Maryland Commissioner of Financial Regulation
500 North Calvert Street, Suite 402
Baltimore, Maryland 21202
Nevada
Money Transmitter
MT11233
Nevada Financial Institutions Division
1830 College Parkway, Ste. 100
Carson City, NV 89706
North Dakota
North Dakota Money Transmitter
MT104804
North Dakota Department of Financial Institutions
1200 Memorial Highway
Bismarck, ND 58504
New Hampshire
Money Transmitter License,
26801-MT
New Hampshire Banking Department
53 Regional Drive, Suite 200
Concord, New Hampshire 03301
New Mexico
Money Transmitter License,
2523302
New Mexico Financial Institutions Division Money Services Business Unit 2550
Cerrillos Road, 3rd Floor
PO Box 25101 (87504)
Santa Fe, NM 87505
Oregon
Money Transmitter License,
2523302
Oregon Division of Financial Regulation Licensing
Section 350
Winter St., NE Room 410
Salem, OR 97301
Rhode Island
Rhode Island Currency Transmitter
2523302
Department of Business Regulation
1511 Pontiac Ave
Cranston, RI 02920
South Carolina
South Carolina-AG Money Transmitter License
2523302
Office of the Attorney General Money Services Division
10000 Assembly Street
Columbia, SC 29201
South Dakota
Money Transmitter License,
2523302.MT
South Dakota Department of Labor and Regulation Division of Banking
1601 N. Harrison Avenue, Suite 1 Pierre
South Dakota 57501
Vermont
Money Transmitter License,
MT-2523302
Vermont Department of Financial Regulation
89 Main Street
Montpelier, VT 05620
Washington, D.C.
Money Transmitter License,
MTR2523302
Department of Insurance, Securities, and Banking
1050 First Street, NE, 801,
Washington, District of Columbia 20002
West Virginia
Money Transmitter License,
WVMT-2523302
West Virginia Division of Financial Institutions
900 Pennsylvania Avenue
Suite 306
Charleston, WV 25302
Phone: (304) 558-2294

‍

Disclosures

If you have a complaint please contact: ‍

Bastion Platforms US, LLC NMLS ID 2523302

Address: 1999 South Bascom Avenue, Suite 700, Campbell, California 95008

Toll-Free Customer Service Number: (888) 608-4151

Email: [email protected]

‍

If your concerns have not been addressed, please contact the state regulator listed below:

Alaska
If your issue is unresolved by Bastion Platforms US LLC at (888) 608-4151, please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Please download the form here:
https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Submit the formal complaint form with supporting documents:
Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us [email protected] or call (907) 465-2521.
Arkansas
Arkansas consumers with complaints or concerns can contact the department at:

AR Consumers may also file a complaint online at:
https://securities.arkansas.gov/file-a-complaint-2/

Arkansas Securities Department
1 Commerce Way, Suite 402 
Little Rock, Arkansas 72202

Phone: (501) 324-9260 
Email: [email protected]
Connecticut
If you have a complaint, please contact Bastion Platforms US, LLC, 1999 S Bascom Avenue, Suite 700, Campbell, CA 95008 at 1-(888) 608-4151. If your concerns have not been addressed, please contact the state regulator listed below:

Connecticut consumers with complaints or concerns can contact the department at:
Connecticut Department of Banking 260 Constitution Plaza # 1, Hartford, CT 06103 Phone: (860) 240-8170 Email: [email protected]

To File a Connecticut Consumer Complaint:
https://portal.ct.gov/DOB/Consumer/Consumer-Complaints/Online-eLicensing-Instructions
Florida
If you have a complaint, please contact Bastion Platforms US, LLC at 1-(888) 608-4151 or [email protected].

If you still have an unresolved complaint regarding Bastion Platforms US LLC, money transmission activity, you may file it by contacting the Florida Office of Financial Regulation Online at https://flofr.gov/sitePages/FileAComplaint.htm.

To file your complaint, you will need to register electronically through Online Services. A valid email address is required.
Florida Office of Financial Regulation - Consumer Finance 200 E. Gaines Street, Tallahassee, FL 32399-0376 Phone Number (850)-487-9687
Iowa
Iowa consumers with complaints or concerns can contact the department at:

To file an Iowa Consumer Complaint:
https://www.idob.state.ia.us/public/contactInfo/contactForm.aspx?type=complaint
‍
Iowa Division of Banking
200 E Grand Ave., #300,
Des Moines, IA 50309
‍
Phone: (515) 218-4014
Louisiana
If you are unable to resolve the issue regarding the money transmission activity, you may file a complaint by contacting the Office of Financial Institutions. All complaints must be submitted in writing. To file a complaint, please complete the complaint form and send it to OFI http://www.ofi.state.la.us by mail, email, or fax.

Louisiana Office of Financial Institutions
8660 United Plaza Boulevard, 2nd Floor
Baton Rouge, LA 70809-7024
Phone: (225) 925-4660

Please note the following disclosures associated with virtual currency:
  1. Virtual currency is not legal tender in the United States, is not backed by the United States government, and accounts and value balances are not subject to Federal Deposit Insurance Corporation or Securities Investor Protection Corporation protections.
  2. Legislative and regulatory changes or actions at the state, federal, or international level may adversely affect the value of virtual currency.
  3. Transactions in virtual currency may be irreversible, and accordingly, losses due to fraudulent or accidental transactions may not be recoverable.
  4. Some virtual currency transactions may be immediately effective when recorded on a public ledger, which is not necessarily the date or time that the customer initiates the transaction.
  5. The value of virtual currency may be derived from the continued willingness of market participants to exchange legal tender for virtual currency, which may result in the potential for permanent and total loss of value of a particular virtual currency if the market for the virtual currency declines or collapses for an extended period of time.
  6. Any surety bond required by law for the benefit of customers may not be sufficient to cover all losses incurred by customers.
  7. Customers should perform research before purchasing or investing in virtual currency.
Maryland
Bastion Platforms US LLC (NMLS# 2523302)
‍
NMLS Consumer Access website (www.nmlsconsumeraccess.org); and
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Bastion Platforms US LLC (NMLS# 2523302) at:

1100 N Eutaw St., Suite 611, Baltimore, MD, 21201, Toll Free (888)-784-0136
Mississippi
The Mississippi Department of Banking & Consumer Finance recommends that you attempt to resolve your complaint with the financial institution first by contacting Bastion at 1-(888) 608-4151 or [email protected] to allow the opportunity to resolve the issue(s).

If you still have an unresolved complaint regarding Bastion’s money transmission activity, you may file you complain online at: https://dbcf.ms.gov/complaint-form
Minnesota
If you have a question or complaint, please first contact the consumer assistance division of Bastion at, [email protected], or (888) 608-4151, or at its mailing address: 1999 South Bascom Avenue, Suite 700, Campbell, California 95008.
If you have an unresolved question or complaint regarding the money transmission services provided by Bastion, you may contact the Minnesota Department of Commerce. To make a complaint, please make a call contacting the following: Minnesota Department of Commerce 85 8th Place East, Suite 208 Saint Paul, MN 55101 (Local) 651-539-1500 (Complaints) 651-539-1600
Please note the following disclosures associated with virtual currency:
  • Virtual currency is not legal tender in the United States, is not backed by the United States government, and accounts and value balances are not subject to Federal Deposit Insurance Corporation or Securities Investor Protection Corporation protections.
Nevada
If you have a question or complaint, please first contact the consumer assistance division of Bastion at [email protected] or (888) 608-4151, or at its mailing address: 1999 South Bascom Avenue, Suite 700, Campbell, California 95008.

If you have an unresolved question or complaint regarding the money transmission services provided by Bastion, you may contact the Nevada Department of Business and Industry at (702) 486-4120.
North Dakota
Bastion Platforms US, LLC is licensed by the North Dakota Department of Financial Institutions as a money transmitter.

If you have a question or complaint, please first contact the consumer assistance division of Bastion at, [email protected], or (888) 608-4151, or at its mailing address: 1999 South Bascom Avenue, Suite 700, Campbell, California 95008.

If you have an unresolved question or complaint regarding the money transmission services provided by Bastion, you may contact the North Dakota Department of Financial Institutions at (701) 328-9933
New Hampshire
New Hampshire consumers with complaints or concerns can contact the department at: 

New Hampshire Banking Department
53 Regional Drive, Suite 200 
Concord, New Hampshire 03301 

Phone: (603) 271-3561 
Email: [email protected]
Rhode Island
Please note the following disclosures associated with virtual currency:
  • Virtual currency is not legal tender in the United States, is not backed by the United States government, and accounts and value balances are not subject to Federal Deposit Insurance Corporation or Securities Investor Protection Corporation protections
Washington, D.C.
If you have a complaint, please contact Bastion at (888) 608-4151 or [email protected]. If you still have an unresolved complaint regarding Bastion's money transmission activity, you may file it by contacting the Department at:
‍
District of Columbia Department of Insurance, Securities and Banking
1050 First St., NE, Suite 801
Washington, D.C. 20002

Phone: (202) 727-8000
Fax: (202) 354-1085
E-mail: [email protected]
Consumer Complaint Form Mail-in Version: https://disb.dc.gov/sites/default/files/dc/sites/disb/publication/attachments/DISB%20Consumer%20Complaints_final%20fillable.pdf

Dibbs Trust is a limited purpose trust company licensed to engage in virtual currency business activity by the New York State Department of Financial Services.