Last revised on April 11, 2024

Bastion Platforms US, LLC holds licenses in the following US jurisdictions:

State Agency
Money Transmitter License,
Alabama Securities Commission
RSA Dexter Avenue Building
445 Dexter Avenue, Suite 1200
Montgomery, AL 36104
Money Transmitter License,
State of Alaska
Division of Banking & Securities
550 W. 7th Ave., Suite 1850
Anchorage, AK 99501
Phone: (907) 269-8140
Money Transmitter License,
Arkansas Securities Department
1 Commerce Way, Suite 402 
Little Rock, Arkansas 72202
Check Seller,
Money Transmitter License, 040749
Office of the State Bank Commissioner
1110 Forrest Avenue
Dover, DE  19904
Money Services License,
Iowa Division of Banking
200 East Grand Avenue
Suite 300
Des Moines, IA 50309
Money Transmitter License,
Kentucky Department of Financial Institutions Division of Non-Depository Institutions Mail Stop
2 SW 19 500 Mero St.
Frankfort, KY 40601
Money Transmitter License
Maine Department of Professional & Financial
Regulation Bureau of Consumer Credit Protection
35 State House Station
Augusta, Maine 04333
Money Transmitter License,
Mississippi Department of Banking and Consumer Finance
Post Office Box 12129
Jackson, MS 39236
Money Transmitter License,
Maryland Commissioner of Financial Regulation
500 North Calvert Street, Suite 402
Baltimore, Maryland 21202
New Hampshire
Money Transmitter License,
New Hampshire Banking Department
53 Regional Drive, Suite 200
Concord, New Hampshire 03301
New Mexico
Money Transmitter License,
New Mexico Financial Institutions Division Money Services Business Unit 2550
Cerrillos Road, 3rd Floor
PO Box 25101 (87504)
Santa Fe, NM 87505
Money Transmitter License,
Oregon Division of Financial Regulation Licensing
Section 350
Winter St., NE Room 410
Salem, OR 97301
Money Transmitter License,
Vermont Department of Financial Regulation
89 Main Street
Montpelier, VT 05620
Washington, D.C.
Money Transmitter License,
Department of Insurance, Securities, and Banking
1050 First Street, NE, 801,
Washington, District of Columbia 20002
West Virginia
Money Transmitter License,
West Virginia Division of Financial Institutions
900 Pennsylvania Avenue
Suite 306
Charleston, WV 25302
Phone: (304) 558-2294


If you have a complaint please contact: 

Bastion Platforms US, LLC NMLS ID 2523302

Address: 1999 South Bascom Avenue, Suite 700, Campbell, California 95008

Toll-Free Customer Service Number: (888) 608-4151

Email: complaints@bastion.com

If your concerns have not been addressed, please contact the state regulator listed below:

If your issue is unresolved by Bastion Platforms US LLC at (888) 608-4151, please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Please download the form here:

Submit the formal complaint form with supporting documents:
Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us atdbs.licensing@alaska.gov or call (907) 465-2521.
Arkansas consumers with complaints or concerns can contact the department at:

AR Consumers may also file a complaint online at:

Arkansas Securities Department
1 Commerce Way, Suite 402 
Little Rock, Arkansas 72202

Phone: (501) 324-9260 
Email: ASDInfo@arkansas.gov
Iowa consumers with complaints or concerns can contact the department at:

To file an Iowa Consumer Complaint:

Iowa Division of Banking
200 E Grand Ave., #300,
Des Moines, IA 50309

Phone: (515) 218-4014
Bastion Platforms US LLC (NMLS# 2523302)

NMLS Consumer Access website (www.nmlsconsumeraccess.org); and
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Bastion Platforms US LLC (NMLS# 2523302) at:

1100 N Eutaw St., Suite 611, Baltimore, MD, 21201, Toll Free (888)-784-0136
The Mississippi Department of Banking & Consumer Finance recommends that you attempt to resolve your complaint with the financial institution first by contacting Bastion at 1-(888) 608-4151 or complaints@bastion.com to allow the opportunity to resolve the issue(s).

If you still have an unresolved complaint regarding Bastion’s money transmission activity, you may file you complain online at: https://dbcf.ms.gov/complaint-form/Maryland
New Hampshire
New Hampshire consumers with complaints or concerns can contact the department at: 

New Hampshire Banking Department
53 Regional Drive, Suite 200 
Concord, New Hampshire 03301 

Phone: (603) 271-3561 
Email: nhbd@banking.nh.gov
Washington, D.C.
If you have a complaint, please contact Bastion at (888) 608-4151 or complaints@bastion.com. If you still have an unresolved complaint regarding Bastion's money transmission activity, you may file it by contacting the Department at:

District of Columbia Department of Insurance, Securities and Banking
1050 First St., NE, Suite 801
Washington, D.C. 20002

Phone: (202) 727-8000
Fax: (202) 354-1085
E-mail: disbcomplaints@dc.gov
Consumer Complaint Form Mail-in Version: https://disb.dc.gov/sites/default/files/dc/sites/disb/publication/attachments/DISB%20Consumer%20Complaints_final%20fillable.pdf

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